Refund policy

At Cargo Kulture, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help.

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Items that do not meet these conditions may not be eligible for a refund.

Certain items cannot be returned, including:

To initiate a return, please contact us at:

Please include:

Once your return request is approved, we will provide instructions on how to send the item back.

Please do not send items back without contacting us first, as they may not be accepted.

Customers are responsible for return shipping costs, unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as Cargo Kulture cannot guarantee that we will receive your returned item.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that shipping costs are non-refundable.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

We will work quickly to resolve the issue by offering a replacement or full refund.

We currently do not offer direct exchanges. If you would like a different size or style, please return the original item and place a new order.

If you have any questions about our return policy, feel free to contact us:

Email: info@cargokulture.com